Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Resolution Guarantee

  • Our customer help staff is present day and night to take care of all of your support requests. Every single ticket you submit to us shall be responded to within up to 1 hour. If your problem requires the help of an administrator, we are going to forward the ticket to the person on shift and will notify you that the situation is being taken care of.

  • Top quality support service
  • Professional Client Support Service

  • We provide you with 7 days a week client support via a ultra–fast ticket application included in your Control Panel. You may email us at any time about any of the apps that come installed in advance on the virtual server, which include the selected Linux OS, the server management panel and our in–house produced Web Control Panel.

  • Intuitive help center
  • An Informative Help Zone

  • A descriptive and frequently updated articles base is included in our in–house built Web Control Panel. It includes quick tips on how to conduct all of the essential web site managing tasks. The Help section presents in–depth how–to articles and reviews and step by step video tutorials. You can gain access to the Help area by pressing the Help or Video buttons in the top right side of each Control Panel section.