There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a support ticket system. This is the easiest medium of communication for many reasons. If no support staff member is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Moreover, you can copy and paste extensive pieces of info without needing to worry about typing errors, and if a particular issue needs more time to be resolved or a number of replies need to be exchanged, all the info will be in the exact same place, so each party can always see the comments provided by the other one. The disadvantage of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, so if you have to provide information or to adhere to guidelines, you will need to use no less than two different systems and this number can increase in case you wish to administer a handful of domains. Also, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Cloud Website Hosting
In stark contrast with what you may find with plenty of other web hosting providers, the trouble ticket system that we are using with our cloud website hosting services is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to memorize several log-on names and passwords, since you will be able to manage both your tickets and the hosting account itself from a single place. So, in case you have an inquiry or run into a problem, you can get in touch with our support team members right away. Our system features a clever search option. This implies that even in case you’ve submitted multiple tickets through the years, you’ll be able to find the one that you want without hassles. Also, you can read knowledge base guides to dealing with commonly encountered complications.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated hosting, which implies that you won’t require a separate support platform to get in touch with our client care team – you can do it on the spot if you run into a predicament. Opening a new ticket takes a few mouse clicks and finding an older one is equally simple. With our clever search functionality, you can swiftly find any ticket that you have submitted in the past. You can open a ticket at any moment whatsoever since our tech support engineers are at your disposal day and night and respond in less than sixty minutes, even though it rarely takes that much to get a reply. With Hepsia, you will have everything in a single location and you can forget about needing to log in and out of two or more platforms to resolve a simple issue.