There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a support ticket system. This is the easiest medium of communication for many reasons. If no support staff member is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Moreover, you can copy and paste extensive pieces of info without needing to worry about typing errors, and if a particular issue needs more time to be resolved or a number of replies need to be exchanged, all the info will be in the exact same place, so each party can always see the comments provided by the other one. The disadvantage of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, so if you have to provide information or to adhere to guidelines, you will need to use no less than two different systems and this number can increase in case you wish to administer a handful of domains. Also, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for a reply.