The accessibility to the customer and technical support that a cloud website hosting company provides can tell you a lot about the services they supply as well. In the event that you are allowed to use just email messages and tickets, you have most likely found a reseller not the actual hosting supplier. If this is the case, you may have to wait for a few days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the real website hosting company for extra help. If the supplier can provide different options for communication with short response time that are available at any time, they're almost certainly the top provider, not only a reseller. So you will enjoy timely assistance and high quality support because they will have direct access to the servers where your account is. Regardless of the problem - sales or technical, it is always better to communicate with your hosting company right away using your preferred method of communication.
24/7 Customer Support in Cloud Website Hosting
All of our cloud website hosting services
come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our solutions well before you make a purchase or you are a current client and you have any kind of question or a problem, you will be able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical issues or any matters that need additional time to research and deal with. In contrast to various other website hosting suppliers, our trouble tickets feature a warranted maximum reply time of only one hour, therefore regardless of what the problem is, it'll be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you select, you will be able to take advantage of our 24/7 technical support services even on public holidays. All of your web sites will be available at all times and so will we. With a lot of contact options, you will be able to choose the most convenient method to contact us and inquire about our services in case you don't have an account yet, or ask for support if you're already among our customers. You will be able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour response time guarantee, even though it rarely takes over 20 min to receive assistance no matter the complexity of the trouble. Using our customer and tech support services, we'll be there for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server
plan that we provide comes with 24/7 customer and tech support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can contact us at any moment, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with a couple of local numbers worldwide, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems because it will be easier to keep track of what is going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is 1 hour, yet it hardly ever takes that long to receive support. If you acquire the Managed Services upgrade that we offer, our administrators can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
When you obtain a dedicated server
through our company, you can contact us at any time using various channels and the max time that you will have to wait for a reply is approximately one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech issue, you can open a ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of basic questions or you would like to find out about our hosting solutions before you order, you can also take advantage of our live chat or you can call one of the local numbers that we have in various countries around the globe. In case you'd like to have help with third-party software that you can't install or run efficiently, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.