Q: What does the web site migration service involve? Will my web site be safe?
A: The web site migration service that we are offering is free (within a certain limit). We will move your website(s) to our top–class cloud hosting platform without you having to do anything. We know from experience that swapping web hosting providers can result in lost data and unwanted downtime. This is why we’ll do all that for you for free!We have accomplished administrators whose only task is to ensure that your website works precisely as it did on your former hosting platform. The administrators are well–versed in transferring custom–built websites, as well as websites that are based upon popular scripts like Joomla™ and WordPress.
Q: Web site migration seems like a lot of work. How long is it going to take?
A: While we cannot give you a precise time interval, because there are a lot of variables, among them the size of the files and databases, the physical location of the present host’s server, the complexity of your web site and the present workload of our Website Migration Department, etc., we’ll do our very best to transfer your site within 48 hours, and in certain cases – within 24 hours (when the content is not large).
Q: Do you need something from me before you begin moving my web site?
A: We’ll need the login details for your old web hosting provider’s Control Panel as well as the web site’s name (domain name).
Q: I give you access to sensitive info. How can I be sure that you won’t abuse it?
Q: Will my web site be offline during the transfer?
A: While we migrate your site, it will be available both in your web hosting account with us and in your account with your former web hosting provider. When the transfer is over, we’ll ensure that everything is functioning correctly and that the integrity of your web content is not affected before informing you that the migration is complete. After that, we will instruct you how to transfer the domain over to your web hosting account with us and how to modify your DNS resource records.
Q: Will my old web hosting provider need to provide any information/help?
A: No. Apart from your login info for the Control Panel, we don’t require anything. We’ll never contact your web hosting provider. They will not know anything about the transfer either.
Q: Does it make a difference what platform my current provider is using?
A: We support all Linux–driven web hosting platforms. Basically, if we can acquire access to your Control Panel, we will be able to transfer your site.The only platforms that we do not support are closed–source site management platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.